Erie Insurance and its parent company Erie Indemnity have confirmed that a cyberattack over the weekend is responsible for widespread service outages affecting their 6 million policyholders.
## The Attack and Its Impact
On Saturday, June 7, 2025, Erie Insurance’s security team detected unusual network activity, prompting immediate action to protect their systems. The attack has caused significant disruptions, leaving customers unable to access online portals, file claims, or receive important documentation.
Erie Indemnity, which manages the Erie Insurance Group’s property and casualty insurance operations, disclosed the incident in an SEC filing the same day. The company provides auto, home, life, and business insurance through a network of independent agents.
## Company Response and Investigation
Following standard cybersecurity protocols, Erie activated its incident response plan and began working with law enforcement and leading cybersecurity experts to investigate the breach. The company has taken protective measures to secure its systems, though these actions have contributed to ongoing service disruptions.
“We took immediate action to respond to the situation to safeguard our systems and data,” the company stated on its website. “We are conducting a comprehensive forensic analysis to gain a full understanding of this event.”
## Customer Guidance During the Outage
Erie Insurance has issued important warnings to customers during this disruption:
– The company will not contact customers via phone or email to request payments during the outage
– Customers should avoid clicking links from unknown sources or sharing personal information
– Those needing to file claims can contact their local agent or call the First Notice of Loss team at (800) 367-3743
– General customer service remains available at (800) 458-0811
## Ongoing Investigation
The full scope and impact of the cyberattack remain under investigation. Erie has not disclosed whether this was a ransomware attack or if customer data was compromised during the breach.
As is common with large-scale cyberattacks, full service restoration could take days or weeks as the company works to ensure its systems are secure before bringing them back online. The incident highlights the growing cybersecurity challenges facing the insurance industry and the potential for significant business disruption when attacks occur.