Microsoft has identified a specific issue affecting Windows Hello authentication following the installation of April 2025 security updates. The problem impacts both Windows 11 24H2 and Windows Server 2025 platforms that have installed the KB5055523 cumulative update.

## Who Is Affected

The issue specifically targets devices with either:
– Dynamic Root of Trust for Measurement (DRTM) enabled
– System Guard Secure Launch features activated

These authentication problems only emerge after users perform a Push Button Reset or use the “Reset this PC” option while selecting “Keep my Files and Local install.”

## Symptoms

Affected users may encounter error messages such as:
– “Something happened and your PIN isn’t available. Click to set up your PIN again”
– “Sorry something went wrong with face setup”

## Temporary Workarounds

Until Microsoft releases a permanent solution, users can:

1. **For PIN login issues:**
– Follow the “Set my PIN” prompt on the logon screen to re-enroll in Windows Hello

2. **For facial recognition issues:**
– Navigate to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello)
– Select “Set up” and follow the on-screen instructions

## Related Windows Issues

Microsoft has recently addressed several other Windows issues, including:
– Authentication problems with Credential Guard when using Kerberos PKINIT pre-auth
– A safeguard hold for systems with SenseShield Technology’s sprotect.sys driver
– Upgrade blocks for devices with Dirac audio software, integrated cameras, or applications like Easy Anti-Cheat and Safe Exam Browser